Introduction
Crunch Design (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, store, process, and protect information when you:
- Visit our website
- Contact us
- Submit forms
- Use our services
- Communicate with us
- Interact with our content, advertisements, or third-party integrations
We aim to operate in a manner aligned with UK GDPR, EU GDPR principles, and general international privacy standards where reasonably applicable. By accessing or using our website or services, you agree to this Privacy Policy.
Who We Are
Crunch Design is a UK-based creative agency providing professional design and digital solutions, including:
- Website Design & Development
- Branding & Graphic Design
- SEO & Digital Marketing
- Print & Packaging Design
- Product Photography
- Creative Strategy & Consulting
Website: https://www.crunch-design.com
Primary Contact Email: hello@crunch-design.com
Information We Collect
Information You Voluntarily Provide
When you contact us, submit forms, request a quote, or engage with our services, we may collect:
- Full name
- Email address
- Phone number
- Business or company name
- Billing details
- Project requirements & descriptions
- Uploaded files or attachments
- Messages or communications
- Referral information
- Payment-related details
- Marketing preferences
Providing this information is voluntary, but some features or services may not function correctly without it.
Technical & Usage Information
When you access our website, certain technical and behavioural data may be collected automatically, including:
- IP address
- Device and browser type
- Operating system & screen resolution
- Geographic region or approximate location
- Referral source (e.g. search engine, external link)
- Pages visited, time spent on pages, and click behavior
- Scroll behaviour and session activity
- Website performance data and error reports
Third-Party Services & Providers
We use a range of trusted third-party tools, platforms, and providers to operate our website, analyze usage, communicate with users, improve performance, and deliver services.
Analytics & Performance Tools
We use Google Analytics, Google Tag Manager, Google Search Console, Google PageSpeed, Microsoft Clarity, Vercel Analytics, and Vercel Speed Insights. These tools collect anonymised or pseudonymised behavioural and technical data to help us understand website usage and improve user experience.
Communication & Form Services
We use Web3Forms, Tawk.to Live Chat, WhatsApp, email service providers, and CRM systems. Information submitted through forms, chats, or emails may be processed temporarily through these services.
Hosting, Infrastructure & Security
Our website is hosted or supported through Vercel, DNS providers, CDN providers, and website security services. These services process technical information required for secure website delivery.
How We Use Information
We use personal and technical information for legitimate business purposes, including:
- Responding to enquiries and providing requested quotes or services
- Managing projects, active communication, and client support
- Processing referrals under our referral program
- Improving website functionality, performance, and user experience
- Maintaining website security and fraud prevention
- Monitoring and analyzing traffic, conversions, and marketing effectiveness
- Complying with legal, compliance, or operational requirements
We do not sell personal information to third parties.
Legal Bases For Processing
Where applicable under UK GDPR or EU GDPR, we process personal data based on:
- Consent: Where you have given clear consent for processing (e.g. subscribing to marketing).
- Contractual Necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps.
- Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., website security, analytics, business operations).
- Legal Obligations: Where processing is necessary to comply with applicable laws.
Data Retention
We retain personal information only for as long as reasonably necessary for business operations, legal obligations, accounting, record-keeping, active project management, and customer support.
Retention periods vary depending on the nature of the data and legal requirements. We securely delete, anonymise, or archive data when it is no longer required.
Data Security
We take commercially reasonable technical and organisational measures to help protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no online system or transmission method is completely secure. You use our website and exchange communications at your own discretion and risk.
International Transfers
Some third-party providers we use may process or store data outside the United Kingdom or European Economic Area (EEA).
Where reasonably applicable, we aim to work with providers that maintain appropriate security and data protection standards. By using our website or services, you acknowledge that information may be processed internationally.
Marketing Communications
We may occasionally send business-related communications, updates, or responses related to existing enquiries, active projects, and our referral programs.
You can opt out or request to stop receiving promotional communications at any time by contacting us directly.
User Rights
Depending on your jurisdiction and applicable data protection laws, you may have rights including:
- Right to access your personal data and obtain copies
- Right to correct inaccurate or incomplete information
- Right to request deletion of your personal data
- Right to restrict or object to processing
- Right to request data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority (e.g. the ICO in the UK)
To make a request regarding your data rights, contact us at hello@crunch-design.com. We may require reasonable verification of identity before processing requests.
Third-Party Websites & External Links
Our website may contain links to external sites, social media platforms, or services. We are not responsible for the content, privacy policies, security practices, or actions of third-party platforms.
Users should review the independent privacy policies of those websites.
Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please notify us immediately.
Automated Decision-Making
We do not conduct legally significant automated decision-making, automated profiling, or evaluation using personal data.
Limitation of Liability
While we aim to maintain secure systems and responsible data practices, Crunch Design cannot guarantee absolute data security or prevent unauthorized access beyond our reasonable control.
To the maximum extent permitted by law, we disclaim liability arising from third-party provider failures, external platform breaches, internet infrastructure issues, or other unauthorized intrusions.
Policy Updates
We may update or modify this Privacy Policy periodically to reflect operational, legal, or regulatory modifications.
Updated versions will be published on this page with a revised “Last updated” date. Continued use of our website constitutes acceptance of the updated policy.
Contact
If you have any questions regarding this Privacy Policy, your personal information, or wish to exercise your rights, please contact us: